How Quadrus Investment Services Ltd. is supporting you during COVID-19

Publish date January 16, 2019

A message from Tim Prescott, President and CEO, Quadrus Investment Services Ltd.  

I hope you and your family are staying safe. At Quadrus, the health and safety of our communities, customers, investment representatives and employees are our top priorities.

As the COVID-19 situation continues to evolve, we’re following the most up-to-date information from public health authorities and the Canadian government. This helps us make decisions about our operations so we can continue serving our clients.

We’ve made it possible for many of our employees to work from home. And, in the few cases where it’s not possible, we’ve taken every effort and precaution to make our office spaces safe. We’re also ensuring our investment representatives have the tools and support they need to continue serving Canadians.

Quadrus Investment Services Ltd. and your investment representative are here to help you. We’re doing our part to flatten the curve, while remaining open to serve clients as an essential service.

Update on mail services

We’re operating our mailroom with fewer people. If you’ve sent mail to us or your investment representative, it may take us some time to act on it. We appreciate your patience. If you’re expecting mail from us, it may be delayed. 

Do you normally receive payment by cheque? If we already have your banking information on file you can talk to your investment representative about switching to electronic funds transfer.

How to get in touch

If you need to reach us, please call 1-888-532-3322 or email us at You can also connect with your investment representative by using their contact information on your last statement.

Use Investment Summary to access your investment information anytime, anywhere

Your investment representative may discuss alternative ways to do business with us including electronic statements or fund transfers. Investment Summary, our client portal, is quick and secure. You can receive your statements and view your account information at any time using this site. Talk to your investment representative about joining Investment Summary.

Stay calm amid market volatility

There’s no doubt that COVID-19 has impacted many aspects of your life, including your investments. While there are a lot of unknowns in this situation, there is one certainty – your investment representative and Quadrus Investment Services Ltd. are here to support you. We’re here to help you maintain your financial security plan during market performance like just like this, and help you focus on achieving your goals.